Care AI Studio
Care AI Studio is a platform for configuring, testing and operating Meta’s AI-powered customer support. I created the product strategy and designed core workflow and knowledge experiences. The first release shipped in April 2026.
Trusted by teams at: Numan, Meta, Emirates, Asus, Time & Place
An archive of projects completed between 2018 and 2026.
Care AI Studio is a platform for configuring, testing and operating Meta’s AI-powered customer support. I created the product strategy and designed core workflow and knowledge experiences. The first release shipped in April 2026.
Early productivity concepts for Meta VR Glasses, connecting everyday work journeys, spatial interactions and a shared direction for the teams shaping the experience.
Meta Horizon Managed Solutions gave organisations a way to use Meta products without employees relying on personal Facebook profiles. I designed core experiences across Managed Meta Accounts, Work Accounts Center and Admin Center, then led the extension to cross-company access.
Time & Place is a dating app designed to move online matches toward real dates. As Founding Designer and Advisor, I reset the product direction, redesigned the core iOS experience, built the design system and shaped a venue-partnership model.
My Emirates Pass is an iOS experience for Emirates passengers to unlock, discover and redeem partner offers across Dubai. As Design Lead at Prototype, I designed the end-to-end journey from boarding-pass verification to nearby discovery and in-person redemption.